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Our records show you have not updated your free Google listing….

Sep 4, 2013   //   by David   //   Blog, Business  //  7 Comments

How many times have you answered the phone only to hear the recorded message “Our records show you have not updated your free Google (business) listing”? I get these all the time (see how I deal with them here) and they want you to do something like push 1 to update or 2 to exit.

Is this Google? NO. It’s one of many companies trying to get you to pay for listings or search engine optimization services. However, the way they word it many people believe this is a courtesy call by Google. Your best bet is to just hang up.

The only automated phone calls I have ever received from Google were ones I was expecting to a phone number that I had submitted for Google Places/+Local/Maps providing me with my verification PIN.

Now if they are calling your iPhone, I’d recommend something like this call blocking approach.

7 Comments

  • I also get this types of call. Thanks for your tips.

  • I am sick of these automated calls, they are wasting my time, raising my phone bill and clogging my business lines.

  • I am getting these calls between 3-5 times a day every day! It’s becoming annoying and very time wasting. I was starting to question..what the heck GOOGLE was doing? I LOVE GOOGLE! I have finally decided to hang up every time I hear these idiots start their stupid sales pitch. The first time, they kept me on the phone for 15 minutes, even though I told them I was busy. It’s annoying, and I feel like they are harming Google with this garbage! Hang up on them!

  • I SWITCHED TO BING BECAUSE THESE CALLS HAVE FRUSTRATED ME SO MUCH

  • I am sick of these call please stop bothering companies about listing if they want to list they will call you if they can find the number bunch of idiots taking up company time to benefit something no one wants duhhhhhhhhhhhhhhhhhhhhhhhhhh

  • My experience with matrixlocalseo .com:

    I believe we are talking fraud here and not just misleading information. The auto-dialer message I received said very specifically that if you do not press 1, your business listing will be removed from Google. So yes, I pressed one.

    I spoke with a man, although I forgot his name. He read off two companies asking if they were mine, I have nothing to do with at all. I then asked what they were doing and he explained it to me. He seemed polite enough and gave his company name when I said I would be willing to pay the 399 price tag to get my company listed. They are matrixlocalseo .com

    When he got to the point about listing on google places, I inquired about why I would need to do that again, as my husband just listed me there a few months ago and we already got a pin and confirmed it from Google. He then moved to upselling me on a month package for being listed higher.

    I backed up to why would I be threatened with having my business listing removed from Google, if that was not at all true. Would that not be fraud? I asked if they were working for Google. I asked if they actually had any power to remove or omit anything on Google. I asked if they could do anything different than what my husband just did on Google places.

    He started to back pedal and simply hung up on me.

    This company is obviously looking to frighten small business owners into paying them for a service, my husband said he did in less than fifteen minutes. And they wanted $399 for that fifteen minutes of work. I do feel the need to report them to the FBI, as I’m certain they are calling businesses all over the country and using this same message to scare people into picking up the phone.

  • Im also getting phone calls. Neither are they from “Google” or recorded, but annoying. They say they are from Microsoft and have seen that i have a problem/virus/troyan on my Computer. Then they want me to download some software so they can get access to my PC^^. Mostly they are calling very early or late in the evening… Im from Germany :)

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